Customer Resource Call Center

Press 1: Technical Phone Support

Facsimile: 248-377-7463

• Technical phone support
• Highly qualified technical support specialists
• Staffed 24/7
• Automatic email notification and verification for all cases open and closed.

For best call results have:

• Robot & controller type
• F#* or serial number of robot
• Hour meter reading (if available)
• Software type and edition
• Any error messages and LED displays (if applicable)
• P.O. or credit card, for warranty, down robot, or preventive maintenance service orders

Press 2: Parts & Repair

Facsimile: 248-377-7832

• Parts/Repair orders including quotes, order follow-up, warranty, repair and down robot.
• Robot software and software options

For best call results have:

• Part descriptions & number (if known)
• F#* or serial number of robot
• P.O. or credit card for ordering
• Shipping & billing addresses
• Repairs - problem descriptions (any symptoms, error codes, or diagnostic LEDs that were identified)
• Warranty - F#* or PO you placed original order with.

Press 3: Onsite Field Service

Facsimile: 866-252-3996

• Down robot service
• Warranty service
• Robot operational audits
• Preventive maintenance services

For best results have:

• Part name & number (if known)
• F#* or serial number of robot
• P.O., credit card, or receiving # for warranty, down units or software
• Shipping & billing addresses
• Reason for repair (any symptoms, error codes, or diagnostic LEDs that were identified)
• Requested arrival time
• Parts in inventory

Press 4: Product & Systems Training

Facsimile: 248-377-7367

• Training class registration
• Consultation for non-standard training classes or on-site requests

For best call results have:

• Your billing address
• Types of courses needed
• Special requirements
• Robot and controller type
• Proposed schedules
• Number of people attending
• Student names (if available)
• Method of payment (P.O., credit card, etc...)

Press 5: Marketing, Sales, & Literature Requests

• New robot product sales
• System solution sales
• Product and application information

For best call results have:

• Description of your needs

*Notes:

A return authorization ("RA") from the Spare Parts department is required before any material is shipped back to FANUC Robotics.  Items returned without proper authorization will be subject to a return at customer expenses.

F# is located on the robot base or operational panel.

To register for free online services: CRC Registration.