cRc is committed to the success of our customers by bringing vast product knowledge and experience to you. Our cRc Support organization provides your team with a single point of access for all technical expertise and engineering resources. This highly integrated and skilled team is designed to ensure that you increase the overall effectiveness of your investment and gain maximum uptime by providing education and complete customer support services.
Our World-Class Call Center provides dependable and timely resolution to your technical questions as we offer 24x7x365, multilingual support. The Technical Support Group is more than just a call center. It's a group of highly trained engineers who excel at resolving complex technical issues. Every customer inquiry is tracked and managed through our automated TSL system to ensure critical problems are quickly resolved. We are committed to communicating with you every step of the way so you always know where we are in the resolution process.
Our experienced Parts Delivery Services Group gives our customers the information and quality help they need to design, configure and deploy the support solutions that meets their challenging business needs.
The Technical Service Group of cRc takes advantage of our unparalleled expertise in technical support to help ensure that our customers' issues are effectively and quickly addressed. Our service philosophy is to provide the best technical people and solutions, in order to minimize MTTR (Mean Time to Repair) and maximize MTBF (Mean Time between failures).
We offer numerous onsite, online and at our facilities, Education and Training courses to facilitate knowledge transfer between cRc and our customers or partners - providing an opportunity for our customers and partners to become FANUC Robot experts.
cRc is committed to exceeding the needs of our customers. Our global services organization will provide you with premium services to help you achieve and maintain the performance you expect from your FANUC Robots.